• EVERYTHING YOU NEED TO KNOW ABOUT TRAVELLING DURING CORONA

    Last update Wednesday, December 30

Worldwide we are working towards a healthy balance between work, life and travel during these times of corona. We are excited that international travel is back on track and that there are plenty of safety protocols in place. The safety of our travellers is paramount to us, and, therefore we take all the necessary measures to ensure your safety. On this page, we answer your questions regarding travel during corona, your booked trip and you can read more about our flexible booking terms and terms and conditions.

Last update Monday, November 9

Worldwide we are working towards a healthy balance between work, life and travel during these times of corona. We are excited that international travel is back on track and that there are plenty of safety protocols in place. The safety of our travellers is paramount to us, and, therefore we take all the necessary protocols to ensure your safety. On this page, we answer your questions regarding travel during corona, your booked trip and you can read more about our flexible booking terms and terms and conditions.

WHAT TYPE OF INFORMATION ARE YOU LOOKING FOR?

INFORMATION ABOUT TRAVELLING DURING CORONA

WHAT IS THE SITUATION PER DESTINATION YOU OFFER? 

Kenya (open)

– Mouth masks compulsory in public

– Hand sanitizing and temperature measurement at malls/shops and restaurants

– Curfew between 10:00 pm and 4:00 am

Kenya’s borders reopened to international tourists as of August 1. It is possible to travel around the country freely. It is mandatory to present a negative PCR Covid-19 test on arrival, not older than 96 hours.

Uganda (open)

– Mouth masks compulsory in public

– Hand sanitizing and temperature measurement at malls/shops and restaurants

– Curfew between 9:00 pm and 6:00 am

– You must be able to show a negative Covid test on arrival and on departure

Uganda’s borders reopened to international tourists as of October 1. Access is only possible with a negative PCR Corona test not older than 72 hours. Passenger transport is allowed and public transport is also possible with restrictions (such as mandatory mouth mask and a curfew).

Namibia (open)

– Social distancing from 1-2 meters

– Hand sanitizers available everywhere in offices, shops, car rentals and accommodations Namibia’s borders are open to international visitors. It is mandatory to present a negative Covid-19 test on arrival, not older than 72 hours.

The borders of Namibia are open to international visitors.  

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

South Africa (open)

– Mouth masks compulsory in public areas

– Hand sanitizing stations and temperature measurement at shops and restaurants

– Curfew between 00:00 and 04:00

South Africa is in lockdown level 1, with a large part of the economy is back on track. The government has opened the countries boarders to all international travellers. This is subject to all countries subject to a negative PCR Covid-19 test upon arrival, not older than 72 hours.

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

Rwanda (open)

– Mouth masks compulsory in public

– Hand sanitizing and temperature measurement at malls/shops and restaurants

– Curfew between 10 pm and 4 am

– You must be able to show a negative Covid test on arrival and on departure

– After arrival, you have to do another Covid test. After this, you will be quarantined at a designated hotel for 24 hours. If the result of the test is negative, you can travel freely

Rwanda’s borders reopened to international tourists as of August 1. There is a curfew and private and public transport is permitted (in certain districts). Face masks are compulsory in public.

Tanzania (open)

– Hand sanitizing stations and temperature measurement at accommodations and National Parks

– Social distancing in accommodations and activities such as game drives

Tanzania has been open to international visitors since mid-May. Hygiene measures are in place at both accommodations and National Parks. Face masks are also worn in public places, and temperature checks are facilitated by guides and accommodations. It is advisable to do a Corona test before and after the trip.

Botswana (open)

– Wearing masks is compulsory in public areas

– Social distance of 1-2 meters

– Curfew between 10 pm and 4 am

The borders of Botswana reopened to international travellers as of December 1. Upon arrival, a negative Covid-19 test must be presented, not older than 72 hours.

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

Mozambique (open)

– Mouth masks compulsory in public areas

– Social distancing from 1-2 meters

– Beaches are closed temporarily until further notice

– Restaurants and liquor stores operate during limited hours

Mozambique’s borders are open to tourists again. A negative Covid-19 test must be presented on arrival, no older than 72 hours.

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

eSwatini (open)

– Mouth masks compulsory in public areas

– Social distancing from 1-2 meters

eSwatini has published guidelines for a safe reopening of the tourism industry and the borders have been open again since October.

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

Morocco (partially opened)

– Curfews in different cities

– Wearing masks is mandatory

Morocco has been gradually opening its borders since July, with Moroccan residents first being admitted. Tourists are welcome, however, certain cities are closed off, so that free travel is not entirely possible.

Ethiopia (partially opened)

– Mouth masks compulsory in public areas & in the car

– Temperature measurement in public areas

– Capacity of restaurants etc has been halved. Which makes it easier to keep a distance. 

The borders of Ethiopia are open, but there is a mandatory 7-day quarantine on arrival. You can decide where this can be done. It is also necessary that you can show a negative PCR Covid-19 test of up to 120 hours in advance. Free travel within the country is allowed and accommodations are open.

Madagascar (still closed)

– Only Nosy Be airport is open. You can’t leave Nody Be Island

– Mouth masks compulsory in public

– Hand sanitizing and temperature measurement at malls/shops and restaurants

Madagascar’s borders are closed, it is not clear until when this measure will be in effect. Within the country, it is again possible to travel.

INFORMATION ABOUT TRAVELLING DURING CORONA

WHAT IS THE SITUATION PER DESTINATION WE OFFER?

Kenya (open)

– Mouth masks compulsory in public

– Hand sanitizing and temperature measurement at malls/shops and restaurants

– Curfew between 10:00 pm and 4:00 am

Kenya’s borders reopened to international tourists as of August 1. It is possible to travel around the country freely. It is mandatory to present a negative PCR Covid-19 test on arrival, not older than 96 hours.

Uganda (open)

– Mouth masks compulsory in public

– Hand sanitizing and temperature measurement at malls/shops and restaurants

– Curfew between 9:00 pm and 6:00 am

– You must be able to show a negative Covid test on arrival and on departure

Uganda’s borders reopened to international tourists as of October 1. Access is only possible with a negative PCR Corona test not older than 72 hours. Passenger transport is allowed and public transport is also possible with restrictions (such as mandatory mouth mask and a curfew).

Namibia (open)

– Social distancing from 1-2 meters

– Hand sanitizers available everywhere in offices, shops, car rentals and accommodations Namibia’s borders are open to international visitors. It is mandatory to present a negative Covid-19 test on arrival, not older than 72 hours.

The borders of Namibia are open to international visitors.  

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

South Africa (open)

– Mouth masks compulsory in public areas

– Hand sanitizing stations and temperature measurement at shops and restaurants

– Curfew between 23:00 and 04:00

– Alcohol sales in shops only from Monday to Thursday between 10:00 and 18:00

– A selection of beaches are closed  on certain days throughout December

South Africa is in lockdown level 1 where the entire economy is back on track. The government has opened the countries boarders to all international travellers. This is subject to all countries subject to a negative PCR Covid-19 test upon arrival, not older than 72 hours.

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

Rwanda (open)

– Mouth masks compulsory in public

– Hand sanitizing and temperature measurement at malls/shops and restaurants

– Curfew between 10 pm and 4 am

– You must be able to show a negative Covid test on arrival and on departure

– After arrival, you have to do another Covid test. After this, you will be quarantined at a designated hotel for 24 hours. If the result of the test is negative, you can travel freely

Rwanda’s borders reopened to international tourists as of August 1. There is a curfew and private and public transport is permitted (in certain districts). Face masks are compulsory in public.

Tanzania (open)

– Hand sanitizing stations and temperature measurement at accommodations and National Parks

– Social distancing in accommodations and activities such as game drives

Tanzania has been open to international visitors since mid-May. Hygiene measures are in place at both accommodations and National Parks. Face masks are also worn in public places, and temperature checks are facilitated by guides and accommodations. It is advisable to do a Corona test before and after the trip.

Botswana (open)

– Wearing masks is compulsory in public areas

– Social distance of 1-2 meters

-Curfew between 20:00 and 04:00

-Sale of alcohol prohibited 

The borders of Botswana reopened to international travellers as of December 1. Upon arrival, a negative Covid-19 test must be presented, not older than 72 hours.

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

Mozambique (open)

– Mouth masks compulsory in public areas

– Social distancing from 1-2 meters

Mozambique’s borders are open to tourists again. A negative Covid-19 test must be presented on arrival, no older than 72 hours.

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

eSwatini (open)

– Mouth masks compulsory in public areas

– Social distancing from 1-2 meters

eSwatini has published guidelines for a safe reopening of the tourism industry and the borders have been open again since October.

Since the situation is changing rapidly, we have decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the coronavirus, the number of patients who died and the number of patients declared healthy. This map shows the situation per country.

Morocco (partially opened)

– Curfews in different cities

– Wearing masks is mandatory

Morocco has been gradually opening its borders since July, with Moroccan residents first being admitted. Tourists are welcome, however, certain cities are closed off, so that free travel is not entirely possible.

Ethiopia (partially opened)

– Mouth masks compulsory in public areas & in the car

– Temperature measurement in public areas

– Capacity of restaurants etc has been halved. Which makes it easier to keep a distance. 

The borders of Ethiopia are open, but there is a mandatory 7-day quarantine on arrival. You can decide where this can be done. It is also necessary that you can show a negative PCR Covid-19 test of up to 120 hours in advance. Free travel within the country is allowed and accommodations are open.

Madagascar (still closed)

– Only Nosy Be airport is open. You can’t leave Nody Be Island

– Mouth masks compulsory in public

– Hand sanitizing and temperature measurement at malls/shops and restaurants

Madagascar’s borders are closed, it is not clear until when this measure will be in effect. Within the country, it is again possible to travel.

EXPERIENCES OF OUR ANGELS ON THE GROUND

Portretfoto van Emke op het strand

EMKE IN SOUTH AFRICA

Angel Emke lives in Cape Town, South Africa: “Life here actually feels as good as” back to normal “except that after all these months I just can’t get used to running with a mouth mask ;) The restaurants and bars are open where you can again enjoy good South African wines at a comfortable distance from other guests. Slowly, more tourists are returning to the streets – South Africa is ready for travellers! ”

Portretfoto van Sjoerd met een sixpack bier in zijn handen

SJOERD IN KENYA

After being in the Netherlands for seven months, being back in Kenya is a real relief. There is a curfew, but because they are strict in terms of rules, you can go to restaurants and cafes! It is also fantastic to go out of the city during the weekend and to be warmly welcomed by our partners in the interior. They are very happy that tourists are coming again and in the bush, you forget that corona is there again!

Portretfoto van Heidi met twee flesjes bier in haar handen

HEIDI IN UGANDA

Angel Heidi lives in Kampala, Uganda: “Uganda has taken good measures since March to prevent the spread of the coronavirus. Since borders opened in October, I can honestly say that Uganda is ready to receive tourists again! Life is slowly but surely resuming normality here. I regularly go out for a bite to eat in the city or spend a day in the sun at one of the beautiful swimming pools. In recent months I have made many trips through the country and have been received very hospitably everywhere! At accommodations and restaurants, the temperature is properly measured and disinfected before you enter. It is wonderful to get out of the big city regularly and to go on SAFARI!

SUZAN IN ETHIOPIA

To be honest, the whole corona “thing” almost passed me by in Ethiopia. Yes, it is present here, but to a much lesser extent than in Europe. The quick intervention (and the nice weather) here has ensured that while you were inside, we could sit outside in the sun on the terrace. Lately, I have travelled a lot around the country and this is very possible with compliance with the rules. I can’t wait to have you join me again in this fantastic country!

With most airlines you can rebook your flight to a destination free of charge, including KLM – Rebooking free of charge in many cases possible for journeys with a departure date before March 31, 2021 – check your specific ticket policy directly with KLM.

With most airlines, you can rebook your flight to a destination free of charge, including  Kenya Airways – Flexible rebooking possible until June 30, 2021

Qatar Airways – Rebooking free of charge until December 31, 2020.

Ethiopian Airlines – Free rebooking for travel before the departure date of December 31, 2020.

It depends on which insurance you have taken out or what the insurance covers in case you want to cancel the trip. The conditions of the airline apply and differ per airline for adjusting or cancelling your international flight ticket. Ask your airline about this. We always recommend all our travellers to take out travel and cancellation insurance. Make sure you are well informed about the policy conditions and what is and is not reimbursed. If you have already booked a trip, we recommend that you inform your insurance about the specific policy conditions.

TIPS FOR INTERNATIONAL FLIGHTS DURING CORONA

Ultimately, we have to learn to live and travel with corona. This also means that we have to know and understand the limitations. Many people believe that the risk of catching the virus is much higher on flights. However, according to MIT the chance is approximate +- 0.02%. Here are some tips for booking a ticket with the best possible terms and conditions! 

  • If necessary, use search engines such as Skyscanner to find the perfect flight, but preferably book directly on the airline’s website.
  • If you choose to book a flight through a third party, make sure that this party has an office in your area so that you can better reach customer service.
  • Airlines with generally good customer service are Kenya Airways and KLM. In many cases, rebooking is possible with short notice, so check how flexible your ticket is so that you can easily change it if necessary!
  • When booking, pay attention to the general terms and conditions regarding corona and code orange. When can a ticket be rescheduled or not, and can this possibly be free of charge?
  • Of course, we at Charlie’s Travels are always happy to lend a hand (without obligation) with finding ticket options as an extra service!

WHAT ABOUT FLIGHTS?

With most airlines you can rebook your flight to a destination free of charge, including KLM – Rebooking free of charge in many cases possible for journeys with a departure date before March 31, 2021 – check your specific ticket policy directly with KLM.

Bij de meeste airlines kun je kosteloos je vlucht naar een bestemming omboeken, onder andere: Kenya Airways –  Kosteloos omboeken – voor reizen met vertrek t/m 30 september 2020.

Ethiopian – Kosteloos omboeken – reizen met vertrek  t/m 30 september 2020. Het is afhankelijk van welke verzekering je hebt afgesloten of de verzekering dekking biedt in het geval je de reis wilt annuleren. Voor het aanpassen of annuleren van je internationale vliegticket gelden de voorwaarden van de airline en zijn per airline verschillend. Informeer hierover bij je luchtvaartmaatschappij. We raden altijd al onze reizigers aan om een reis- en annuleringsverzekering af te sluiten. Zorg dat je goed op de hoogte bent van de polisvoorwaarden en van wat wel en niet vergoed wordt. Indien je al een reis geboekt hebt, dan raden we je aan te informeren bij je verzekering betreft de specifieke polisvoorwaarden.

TIPS FOR INTERNATIONAL FLIGHTS DURING CORONA

Step by step, Corona measures around the world are becoming more relaxed, making intercontinental travel a lot more accessible. Booking a flight and preparing for a trip will be a little less straightforward and it is important to read all documents carefully. We are here to help with any information you made! 

  • If necessary, use search engines such as Skyscanner to find the perfect flight, but preferably book directly on the airline’s website.
  • If you choose to book a flight through a third party, make sure that this party has an office in your area so that you can better reach customer service.
  • Avoid frequent transfers and, if possible, fly directly to the final destination to avoid regulatory complications in different countries.
  • Airlines with generally good customer service are Kenya Airways and KLM. Kenya Airways charges € 75 for a flight rebooking if the Covid test, which is mandatory before departure, turns out to be positive. A nice and affordable extra service! 
  • Check whether it is possible to book a flexible ticket, where you can easily change the travel dates. 
  • When booking, pay attention to the general terms and conditions regarding Corona and code orange. When can a ticket be rescheduled or not and can this possibly be free of charge?
  •  In these crazy times, it has turned out that a ticket with extra service can be an added value. For example, with some airlines, you can pay extra for fast response time when you need customer service. 
  • Of course, at Charlie’s Travels, we can also lend a hand with choosing ticket options as an extra service.

WHAT WOULD IT LOOK LIKE WHEN WE GO ON A TRIP?

EXPERIENCES OF OUR TRAVELLERS

Tatev & Sargis in Uganda!
Our trip to Queen Elizabeth National Park in July was amazing and felt very safe!
1. There are so many animals, and they don’t have corona ;)
2. We had a private safari land cruiser that was used exclusively by us.
3. In terms of accommodation, each family had their own house, and the other cottages were at a considerable distance and nicely hidden in nature. The cottage was clean, and, we were able to order our food directly to the cottage so no need to go to the restaurant!

We thoroughly enjoyed the lodge campfire in the evenings, also ensuring that there was always at least 5 meters between the different guests. Most special was the enormous care and love of the staff, who were so happy to welcome guests again!

JUST BEFORE DEPARTURE

The rules regarding the Covid-19 test differ per destination, but in general:

  • The test must be a Covid-19 PCR test – other tests are not valid.
  • The Covid-19 PCR test certificate must state: – Name of the client – What type of sample was taken for the test – The date the sample was taken – What type of test was performed – The name and address of the laboratory or hospital where the test took place – It is also useful if the results can be read in English to save time at the airport.
  • With a negative Covid-19 PCR test (as described above) and if you have no flu symptoms or fever, the quarantine on arrival is not mandatory in most countries.

WHERE CAN PCR TESTS BE DONE?

It is possible to do a Covid-19 PCR test via, among others, the GGD and the Huisartslab. The costs vary from € 89.95 to € 150 or more and differ per location. The result can be expected approximately 30 hours after the test has been taken. This can of course be shorter or longer depending on how busy the test locations are. Looking for a location nearby? Then check this link.

AFTER CHECK-IN

After checking in, in all probability (different for each destination) a form must be completed in which you declare that you are not infected with Corona and enter personal data. For example, for trips to Kenya, this is the Travellers Health Surveillance Form. After the form has been completed, a QR code will be sent to the specified email address. This QR code is required at check-in and must be presented together with the negative Covid-19 PCR test results.

BUT HOW DOES IT GO ON ARRIVAL?

Upon arrival at the airport at the destination, a group of Health Officers will most likely be ready to screen people for flu symptoms and fever. You may also be asked again for the QR code and the negative Covid-19 PCR test result.

DO YOU WANT TO KNOW MORE?

Then view the website of the European Consumer Center for additional information, sample letters and questions & answers.

VLAK VOOR VERTREK

De regels omtrent de Covid-19 test zijn per bestemming verschillend, maar over het algemeen geldt:

  • De test moet een Covid-19 PCR test zijn, andere testen zijn niet geldig. 
  • Op het Covid-19 PCR test certificaat moet staan: – Naam cliënt – Welk monster er is afgenomen voor de test – De datum waarop het monster is genomen – Welk type test er is uitgevoerd – De naam en het adres van het laboratorium of het ziekenhuis waar de test heeft plaatsgevonden – Ook is het handig als de resultaten in het Engels te lezen zijn om tijd te besparen op het vliegveld
  • Met een negatieve Covid-19 PCR test (zoals hierboven beschreven) en wanneer je geen griep-symptomen of koorts hebt, is quarantaine bij aankomst in de meeste landen niet verplicht.

WAAR ZIJN COVID-TESTEN TE DOEN?

Het is mogelijk om een Covid-19 PCR test te doen via onder andere de GGD en het Huisartslab. De kosten variëren van €89,95 tot €150 euro of meer, en verschillen per locatie. Ongeveer 30 uur na het afnemen van de test is de uitslag te verwachten. Dit kan uiteraard wat korter of langer zijn afhankelijk van drukte bij de testlocaties. Op zoek naar een locatie in de buurt? Check dan deze link.

NA HET INCHECKEN

Na het inchecken zal er naar alle waarschijnlijkheid (per bestemming verschillend) een formulier ingevuld moeten worden waarbij je verklaard niet besmet te zijn met Corona en persoonsgegeven invult. Voor reizen naar Kenia is dat bijvoorbeeld het Travelers Health Surveillance Form. Nadat het formulier is ingevuld wordt er een QR-code naar het opgegeven emailadres gestuurd. Deze QR-code is nodig bij het inchecken en moeten jullie kunnen laten zien samen met de negatieve Covid-19 PCR test uitslagen.

MAAR HOE GAAT HET DAN BIJ AANKOMST?

Bij aankomst op de airport op de plaats van bestemming, zal er naar alle waarschijnlijkheid een groepje Health Officers klaarstaan om mensen te screenen op griep-symptomen en koorts. Ook kan er nogmaals gevraagd worden naar de QR-code en de negatieve Covid-19 PCR test uitslag.

WIL JE MEER WETEN?

Bekijk dan de website van het Europees Consumenten Centrum voor aanvullende informatie, voorbeeldbrieven en vragen & antwoorden.

WHAT ABOUT CODE ORANGE AND TRAVEL INSURANCE?

The governments travel advice and/or colour codes are purely and advise and are not binding. You won’t be stopped when travelling out of the country. A bit more background on this:

“Serious security risks in this country or region can create dangerous situations for travellers. The State Department advises you to travel to this area only when absolutely necessary. Vacation trips are not necessary. If you decide to travel anyway, prepare yourself very well ”.

The “security risks” are the chance of contracting Corona and its consequences. The infection rate in countries such as Kenya, Tanzania, Uganda and Rwanda is lower than in Western Europe. Of course, you have to adhere to the given rules and restrictions here. Worldwide, there is a lot of criticism on the ‘negative travel advice’ because many governments play it safe with this, while it has a major impact on tourism. At the destination, everything possible is done to make travel as safe as possible. It is possible that these travel advice will be adjusted but unfortunately, we cannot know when. Since we experience ‘first hand’ that the situation at our destinations is good and safe, we have decided to continue to offer travel. It is important to relaunch tourism so that hopefully local entrepreneurs can survive the crisis and gradually get their income back.

Check this with your travel insurance! OOM, among others, offers insurance for corona related accidents in code orange areas, so you are covered. This is provided that you also take out your health insurance with OOM. It is also possible to do this for a shorter period, so you do not necessarily have to have long-term insurance with OOM.

In addition, there are international insurance companies such as Heymondo that specialize in travel insurance where corona-related accidents are also covered. 

With many other insurance companies, you are not insured for corona accidents, but you are insured for normal travel accidents (for example your phone gets water damage or you break a leg). Ask your travel insurer for the conditions so that you can check it properly. 

Besides the Netherlands, we have team members living in Kenya, Uganda, Ethiopia and South Africa. Because we live and work in these countries, we are very well informed about all the latest developments. During trips, we have daily contact with both our travellers and partners, so if there is anything you need help with – we are speedy with a response! Before departure, we create a WhatsApp group with which we keep in touch. In addition, we also have an emergency telephone number, where we can be reached 24/7, in the unlikely event of an emergency. Whenever possible, we always try to schedule an appointment to see each other “in person” during the trip. You are very welcome for a drink at our Jungle Villa in Nairobi!

WHAT ABOUT HEALTHCARE?

An important question! Privately owned hospitals and other healthcare institutions in Africa are in line with European standards and can be found in all major cities. It is important to ensure that your health insurance gives you world coverage before you leave and to be well informed in the policy of your insurance. Since we are on the ground, we can offer 24/7 guidance during the trip. Of course, we provide our travellers with information before departure regarding the best (private) hospitals at their destination. Also, we maintain contact during the trip, and we are available 24/7 for emergencies. Should you find yourself in the unlikely situation of needing medical attention, we will guide you through this process.

Are you in a risk group? We are happy to help you find the best destination and route to minimize the risks as much as possible! Depending on your wishes regarding the trip, we design a tailor-made program in which we take into account the real risks so that you can travel as carefree as possible. So please let us know if you have any concerns because we live and work in Africa, we are aware of all the dos and don’ts. 

WHAT IS CHARLIE’S TRAVELS DOING TO SUPPORT LOCAL ENTREPRENEURS IN THESE TIMES?

Almost everyone in the world is affected in some way by the corona crisis. The virus has had a significant impact on the travel industry for months. Mainly due to closed borders and the strict rules in Europe and Africa. The corona crisis has serious consequences for many of our local partners in Africa, without reserves and government support. As most of you know, many small-scale entrepreneurs in Africa live ‘from hand to mouth’: the earnings of that day are used the same day for necessities of life.

At Charlie’s Travels, we work hand in hand with the local community, to support them but also because they generally offer a unique and authentic product. And that is what we love so much! To support them, in the early months of the Corona crisis and the hard lockdown, we donated € 0.10 per video watched on our Charlie and Chill channel to our local partners. Also, we have started organizing domestic trips to revive tourism. Our angels Dominic and Marieke started RAIFIKI where they are selling t-shirts and the proceeds of which go to our local partners.

WHAT IF YOU BOOK A TRIP WITH US? 

If you have booked a trip with us with a departure date in 2020, you have already had personal contact with your Travel Consultant about the next steps and options. To find a balance in responsibilities to all the different parties involved, we have carefully considered our best approach in these difficult times. The health and safety of our travellers, employees and partners are paramount. We are there for each other and help where possible. Do you have any questions or are you worried about your trip? We are here for you! Feel free to contact your travel consultant via email or WhatsApp.

We are flexible when it comes to moving your trip, we will make all possible solutions available to you (i.e. moving your trip to a later start date). Additionally, we waive the normal booking fees per change. Please note that until the choice to move or cancel has been made, the agreements we have made when booking the trip apply. The outstanding balance payments must then be paid by the given date. If this is not the case, we will be obliged to treat this as a cancellation and to pass on the associated costs. If moving the trip is not possible, cancellation conditions apply, which are based on our General Terms and Conditions. When cancelling, we currently issue corona vouchers.

The current situation is so exceptional that we have to deviate from the usual procedures. Many Dutch travel organisations now apply this policy. A voucher, stating the amount you can spend for your next trip, can be used for a trip within a period of 2 years in the coming year. You can use the voucher for the trip as you previously thought it up, or you can make adjustments such as a different destination or a different interpretation. As long as it is within our capabilities, we will do our utmost to meet your specific travel wishes, even if these have changed compared to the trip that was initially booked! The voucher must be used within 1 year after issuance. The start date of the trip may fall outside the period of the year, up to a maximum of 2 years after the voucher has been issued. You may ask “what if you go bankrupt?” In that case, you are protected as we are affiliated with the guarantee fund GGTO: this is a mandatory insurance in the Netherlands for small tour operators and it insures you against the unlikely event that we go bankrupt. The corona voucher is also covered by GGTO. Trips booked after September 1, 2020, are covered by the VZR Garant guarantee scheme. In recent months there has been a lot of discussion in the press and European politics about the rights of travellers in corona times. We have also relaxed our conditions in terms of postponement and are participating in the corona voucher.  This is in line with the guidelines of the ANVR and the European Commission. These terms have been deployed to help our travellers move the trip more easily with very little to no additional cost. In this way, the special trips can still be made in the future, and it helps us as a small travel organisation to keep afloat in these crisis months. If a large part of our trips are cancelled, this, unfortunately, puts our continuity at risk. As a traveller, you have the right not to accept the voucher and to request a refund. However, it is currently not possible for tour operators (like us) to do this within the 14-day period, so it is important to take into account that travellers – in the event of Charlie’s Travels bankruptcy – are based on the European legislation and GGTO coverage are only covered when the trip has been rescheduled or the voucher has been accepted, not when a refund is awaiting. Paying out money instead of vouchers is unfortunately not a realistic option, because costs have already been incurred for the trips to various destinations.  Accepting the voucher is therefore in the interest of both the traveller and us. Our voucher meets the guidelines of the ANVR and the European Commission, we urge our travellers to accept them. Trips booked after September 1, 2020, are covered by the VZR Garant guarantee scheme, so we will stick with vouchers and hope to continue organising fantastic trips to this special continent for a long time to come, together with our travellers! #Postponedontcancel

PLANNING A TRIP DURING CORONA

Can’t wait to travel again? Then this is just the right time to start planning! We have realised that with our concept and vision, strangely enough, we already tie in well with the need for social distancing and avoiding the crowds during travel. We have also planned more unique trips keeping the 1.5-meter regulations always in mind. Many of our activities seem to tie in well with social distancing and well what can we say, off the beaten track is the “in-thing” right now! During a trip with us, you’ll be far away from the busy tourist hotspots, enjoy small-scale and private accommodations and then, of course, spend a lot of time in the great outdoors!

TAKE THE LEAP AND BOOK A TRIP!

We have very flexible terms and conditions for rebooking your trip.

Many trips are rebooked to 2021, so by booking now, you ensure your spot for special locations!

YOU’LL GET MORE VALUE FOR MONEY (END OF 2020/BEGINNING 2021) BECAUSE THE SUPPLY IS STILL LARGE AND DEMAND SMALL.

It’s good to support tourism and the local economy right now!

EEN REIS PLANNEN TIJDENS CORONA

Kan jij ook niet wachten om weer vrij te kunnen reizen? Dan is dit gewoon alsnog het goede moment om te beginnen met plannen! We hebben ons gerealiseerd dat we met ons concept en onze visie, gek genoeg, al goed aansluiten op de ‘need for social & physical distancing’ en het ontwijken van de massa’s tijdens reizen. Wij hebben nu ook reizen verder uitgewerkt met de 1.5 meter regelgeving altijd in gedachten. Veel van onze activiteiten blijken goed aan te sluiten op dit fenomeen en dit deden wij juist al goed: off the beaten track reizen! Ver weg van de drukke toeristische hotspots, kleinschalige en privé accommodaties en veel in de vrije natuur!

WAAROM JE WEL GEWOON KAN BOEKEN!?

We hebben zeer flexibele voorwaarden bij wijziging en verplaatsing.

Veel reizen worden omgeboekt naar 2021, dus wees er op tijd bij voor de meest bijzondere plekjes.

Je krijgt nu meer waar voor je geld omdat het aanbod groot is en de vraag klein

Het is goed om juist nu het toerisme en de lokale economie te ondersteunen!

ARE YOU ALSO ITCHING TO TRAVEL?

We are happy to dream along with you! After we have put together the perfect trip for you, we will contact our suppliers and confirm availability! If a specific accommodation is not available, we will find something similar for you. Let’s plan an adventure of a lifetime and put something on your horizon to look forward to again!

Are you thinking of a trip in 2021? Do not wait too long! Many trips have been postponed to 2021 and availability may be limited. It is therefore advisable to start planning on time so that you still have a wide choice of the best places. We cannot say for sure how the situation around COVID-19 will develop, but Charlie’s Travels will of course keep a close eye on developments and we will not take any risks. We are in constant contact with local and international authorities. If the situation changes to your holiday destination with Charlie’s Travels, we will contact you personally.

FLEXIBLE BOOKING TERMS AND CONDITIONS

We understand these are crazy times to book a trip. To accommodate travellers, we’ve made our terms and conditions super flexible. In the unlikely event that due to corona developments it is still not advisable to travel, we offer the possibility to move the trip completely free of charge or with minimal costs.

Besides that, we have been able to negotiate with our great partners, so that deposits have been reduced from 30% to only 20% of the total amount! That is only ⅕ of the total amount and therefore minimal risk. The remaining 80% will only be due 2 months before the set departure date. Need to reschedule the trip? Then we will move that deadline along! Conclusion: minimal financial risks, the benefits of flexible terms and a great Africa adventure ahead :slightly_smiling_face:

FOC postponement

Smaller deposits

Affiliated with guarantee funds

Flight tickets without worries

FLEXIBELE BOEKINGSVOORWAARDEN

We begrijpen dat het gekke tijden zijn om een reis te boeken nu. Toerisme staat toch stil? Ja nu nog, maar toch zeker niet voor altijd! Om reizigers tegemoet te komen, hebben we onze voorwaarden super flexibel gemaakt. Mocht het – onverhoopt – door corona ontwikkelingen alsnog niet raadzaam zijn om te reizen, dan bieden wij de mogelijkheid om de reis volledig kosteloos of met minimale kosten te verplaatsen. 

Daarnaast hebben wij met onze geweldige partners goed kunnen onderhandelen waardoor de aanbetaling verlaagd is van 30% naar maar 20% van de totaalsom! Dat is maar ⅕ van het totale bedrag en dus minimaal risico. De overige 80% volgt dan pas 2 maanden voor de vertrekdatum. Verplaatsen we de reis? Dan verplaatsen we die deadline natuurlijk mee! Conclusie: geen financiële risico’s, wel voordelen én een mooi Afrika avontuur in het vooruitzicht :)

Kosteloos verplaatsen

Lagere aanbetaling

Aangesloten bij garantiefonds

Vliegtickets zonder zorgen

1.5 METRE TRAVEL

With our experience and all the routes and activities that we have developed over the years, we have returned to the drawing board. When developing these trips, everything is tested against whether you can keep enough distance and whether we can take the necessary measures together with our partners. These are the principles:

  • The trips are put together with partners who can meet our criteria;
  • We opt for small-scale accommodations with well-trained staff and enough space to keep a distance;
  • A focus on nature travel countries and self-drive routes;
  • We are temporarily not offering certain activities such as city visits, local markets and homestays.
  • But there is MORE than enough to do: walking, boat or motor safaris, camping, kite surfing, hiking, road tripping, cycling, kayaking, beautiful lodges, beach villas and lounging in a hammock;)

Curious? Below you can take a look at two examples of trips that we have developed. As you read above, we only organise tailor-made trips, and, we will also do this for you.

1,5 METER REIZEN

Met onze ervaring en alle routes en activiteiten die we in de loop der jaren hebben ontwikkeld zijn we opnieuw naar de tekentafel gegaan. Bij het ontwikkelen van deze reizen wordt alles getoetst aan of je genoeg afstand kan houden en of we samen met de partners de nodige maatregelen kunnen treffen. Dit zijn de uitgangspunten:

  • De reizen zijn samengesteld met partners die aan onze criteria kunnen voldoen;
  • We kiezen voor kleinschalige accommodaties met goed getraind personeel en genoeg ruimte om afstand te houden;
  • Een focus op natuurreis landen en routes voor selfdrives;
  • Bepaalde activiteiten bieden wij tijdelijk niet aan zoals bezoek aan een stad, lokale markten en homestays.
  • Maar er blijft MEER dan genoeg over: wandel-, boot-, of motorsafari’s safari’s, kamperen, kitesurfen, hiken, road trippen, fietsen, kajakken, mooie lodges, beach villa’s en lekker luieren in een hangmat ;)

Ben je benieuwd? Hieronder kan je een kijkje nemen naar twee voorbeeldreizen die wij ontwikkeld hebben. Zoals je boven al leest organiseren wij alleen maar reizen op maat en dit zullen wij bij jou uiteraard ook doen.

EXTRA MEASURES DURING YOUR TRIP

Due to the coronavirus, there are of course a number of extra measures that we take:

  • When travelling to Kenya, you will receive a Corona package on arrival at the airport. The package includes: a mouth mask, enough sanitizer for the whole week and wipes to clean things. 
  • An extensive handbook with instructions on how to travel safely: How do you fly safely? How do you shop safely? How can you refuel safely? How do you check in securely at accommodations? Etc.
  • We train our partners and monitor compliance with regulations.
  • As always, our travellers receive a SIM card with internet and calling credit upon arrival (when travelling to Kenya). During the trip, we recommend calling accommodations before you arrive so that you can check in by phone and have the room ready upon arrival.
  • We have upgraded our camping gear kits in Kenya and thought of absolutely everything: the basics but also hammocks, a shower bag, good chairs, a BBQ, better cooking utensils, etc.! We expect people to want to be in nature now more than ever.
  • For the cities you visit, we provide a list of restaurants that meet the social distance & hygiene standards. 
  • Should someone become ill during the trip, don’t panic! We have thought out all of these situations and there are appropriate plans to respond calmly and responsibly.
  • We have flexible booking conditions, so please discuss any concerns with our Travel Consultants!

EXTRA MAATREGELEN TIJDENS DE REIS

Door het coronavirus zijn er uiteraard een aantal extra maatregelen die wij nemen:

  • Corona pakket bij aankomst op het vliegveld met een mondkapje, genoeg sanitizer voor de hele week en doekjes om dingen schoon te maken.
  • Een uitgebreid handboek met instructies hoe je veilig kan rondreizen: Hoe vlieg je veilig? Hoe doe je veilig boodschappen? Hoe kun je veilig tanken? Hoe check je veilig in bij accommodaties? Etc.
  • We trainen onze partners en zien toe op een naleving van de voorschriften.
  • Zoals altijd krijgen onze reizigers bij aankomst een SIM-kaart met internet- en beltegoed. Tijdens de reis raden wij aan om accommodaties te bellen voordat je aankomt zodat je een telefonische check in doet en de kamer gereed is bij aankomst.
  • We hebben onze camping gear kits geupgrade en aan werkelijk alles gedacht: de basics maar ook hangmatten, een douche-zak, goede stoelen, een BBQ, beter kookgerei, etc.! We verwachten dat mensen extra veel in de natuur willen zijn.
  • Van de steden waar je langskomt geven we een lijst van restaurants die aan de social distance & extra hygiëne voorwaarden voldoen.
  • Mocht iemand eventueel ziek worden tijdens de reis, geen paniek! We hebben alle situaties uitgedacht en er liggen passende plannen om rustig en verantwoord te reageren.
  • We hebben flexibele boekings- en wijzigingsvoorwaarden, bespreek je eventuele zorgen dus vooral met onze Travel Consultants!

DO YOU HAVE MORE QUESTIONS FOR OUR TRAVEL CONSULTANTS? 

✔️Super flexibele voorwaarden - ✔️Verantwoord toerisme - ✔️100% verzekerd op reis
Open chat
1
Kan ik je helpen?
Hey hey!
Stuur ons een berichtje op WhatsApp en we helpen je zo snel mogelijk verder met je vragen of interesses!