• CORONA-UPDATES

    Charlie’s Travels is closely following developments in the coronavirus from different destinations around Africa. On this page, we answer your questions about the coronavirus and travel to the African Continent.

    Last updated on July 8, 2020

COVID-19

Most countries in Africa have closed their borders to people travelling from the Netherlands and Belgium. They are trying to prevent people from highly infected regions from spreading the coronavirus further. This means that currently, travel is not possible (to most destinations), hopefully, this will change in the near future. We work with you to look at the best period and the possibilities for a memorable trip to the African continent. 

In addition to the Netherlands, we have team members living in Kenya, Uganda, Tanzania, Ethiopia and South Africa. As a result, we are able to monitor developments in these countries more closely as we also remain in daily contact with our partners in all our destinations. We are well aware of developments and remain active in updating our policies when necessary. If problems arise in your holiday destination with Charlie’s Travels due to the coronavirus, we will personally contact you in time. See the questions and answers below for more information.

Information from sources: World Health Organization and RIVM

COVID-19

Most countries in Africa have closed their borders to people travelling from the Netherlands and Belgium. They are trying to prevent people from highly infected regions from spreading the coronavirus further. This means that currently, travel is not possible (to most destinations), hopefully, this will change in the near future. We work with you to look at the best period and the possibilities for a memorable trip to the African continent. 

In addition to the Netherlands, we have team members living in Kenya, Uganda, Tanzania, Ethiopia and South Africa. As a result, we are able to monitor developments in these countries more closely as we also remain in daily contact with our partners in all our destinations. We are well aware of developments and remain active in updating our policies when necessary. If problems arise in your holiday destination with Charlie’s Travels due to the coronavirus, we will personally contact you in time. See the questions and answers below for more information.

Information from sources: World Health Organization and RIVM

LOOKING FORWARD

Can’t wait to travel freely again? Then this is the perfect time to start planning! We have realized that our concept and vision, weirdly enough, already fits well with the need for social distancing and crowd avoidance during travel. We have now also expanded travel with the 1.5-meter regulations always in mind. Many of our activities seem to adapt well to this ‘new’ phenomenon, we did this right. Off the beaten track travel; far away from the busy tourist hotspots, small-scale and private accommodation and many of them in the great outdoors!

We like to think through the planning process with you, as a result, you can book trips up to 2 years before departure. After putting together the perfect trip for you, we then check for the most suitable time period for your exact selection, making use of extra competitive rates. Reason enough to get excited and look forward to a unique adventure on the horizon? Our Africa specialists live and work on the African continent and are happy to share their tips and experiences, so don’t hesitate to contact us!

What about healthcare on location?

A very important question. Privately owned hospitals and other healthcare facilities in Africa are in line with European standards and can be found in all major cities. It is important to ensure that your health insurance provides you with international cover before you depart and to be well informed on your policy.

As we are present on the ground, we can offer intensive 24/7 guidance during your trip. We provide our travellers with information before departure regarding the best (private) hospitals at their destination. We also maintain intensive contact during the trip and are available 24/7 for emergencies. Should you find yourself in the unlikely situation where you need medical attention, we will guide you through this process.

1,5 meter & safe travel

We have worked with our local partners to draw up good protocols. This also means that we offer our trips as “Corona-proof” as possible. Think of social distancing and intensive hygiene measures during as many parts of the trip and activities as possible. During these 1.5 meter trips, we go ‘off the beaten track’ as much as possible, so there will be even fewer tourists at the same destination. We have our Kenya and Namibia “1.5-meter travel” ready for you! 🙂

Questions and answers:

COVID-19

An outbreak of a new coronavirus started in the Wuhan region of China in December 2019. The virus can cause the disease COVID-19. People with the new coronavirus have a fever and respiratory complaints, such as coughing or shortness of breath. The disease is transmitted from person to person. Most people recover from the infection with the new coronavirus.

The most important measures you can take to prevent the spread of the coronavirus:

  • Wash your hands regularly with soap and water for at least 20 seconds
  • Cough and sneeze into the inside of your elbow
  • Use tissue paper and discard after use
  • Shake as few hands as possible
  • Social distancing
  • Wear a face mask in public
  • These measures apply to all viruses that can cause flu and colds. So it is always important to follow these.

For more information about the virus, we refer you to the Netherlands National Institute for Public Health and the Environment: RIVM

We offer trips to the following destinations:

Eastern Africa:

  • Ethiopia

In Ethiopia, the “State of Emergency” is valid until September 15. Public transport in the country is possible, with security measures. The borders of Ethiopia are open, but a 14-day quarantine by a hotel designated by the government is mandatory.

  • Kenya

On Monday, July 6, the Kenyan government announced that it will open international borders on August 1, 2020. It is also immediately possible to travel freely in and out of Nairobi. This means that more international flights will most likely depart to JKIA International Airport in August. Restrictions will apply, which have not yet been announced and specified. For example, there could be a mandatory Corona test, and perhaps quarantine. We are currently awaiting official reporting of what the restrictions will be. Most accommodations were already open, but now that free travel within the country is possible and Kenya has received the #SafeTravel stamp of approval from the World Travel & Tourism Council, we expect the sector to open again steadily.

  • Madagascar

Madagascar’s borders are closed, it is not clear until when these measures will take effect.

  • Morocco

The airspace of Morocco is closed and movements within the country are only allowed with the permission of the authorities.

  • Uganda

The borders are closed and the country is under a partial lockdown. Passenger transport in cars is allowed and public transport is also possible with restrictions (such as a mandatory mask).

  • Rwanda

The borders of Rwanda are open to international travellers. Curfews apply and private and public transportation is permitted (in certain districts). Face masks are required in public.

  • Tanzania

Tanzania has been open to international visitors since mid-May. It is theoretically possible to travel to Tanzania. For Charlie’s Travels, the safety of our travellers is paramount, and because we are on the ground in Africa, we have a good view of the situation. We have therefore decided not to organize trips to Tanzania yet. There are several reasons for this:

  • Since April 28, the government no longer provides official data about the number of COVID-19 cases and the number of deaths.
  • At the moment, there are still too many uncertainties about the circumstances that our travellers will encounter concerning COVID-19 safety measures.
  • Procedures have recently been published by the government, which is a good initiative in itself, but we would like to wait and see how these are implemented.

We keep a close eye on the situation and are in constant contact with our partners, colleagues and acquaintances in Tanzania. Once we are sure that the situation in Tanzania is sufficiently under control to allow our travellers to move around safely, we will also take the necessary steps to make this possible. If you have more questions about the situation in Tanzania, do not hesitate to contact us. 

Southern Africa:      

  • Botswana

Although the number of infections in Botswana is low, the country is in a strict lockdown to prevent further spread. At the moment the borders are closed, it is not yet clear until when this measure will be in effect.

  • Swaziland (Eswatini)

Travellers from risk areas are not allowed in eSwatini, it is unclear until when this measure remains in effect.

  • Mozambique

Travellers from risk areas are not allowed in Mozambique, it is unclear until when this measure remains in effect.

  • Namibia

Namibia plans to gradually reopen its borders in the coming months to boost tourism. The country has relatively few confirmed cases and is in lockdown to prevent further spread.

  • South Africa

The borders of South Africa are closed and the country is in lockdown “advanced level 3”, with work on reopening the economy. It is unclear when the borders will open again.

As the situation changed quickly, we decided not to keep track of the number of cases on our website. John Hopkins University maintains a map with real-time data on the number of patients diagnosed with the new coronavirus, the number of patients who died, and the number of patients declared healthy. This map shows the situation per country.

Most airlines are allowing travellers to rebook flights to a destination free of charge, including:

  • KLM – Rebooking in many cases possible – check your specific ticket policy directly with KLM.
  • Kenya Airways – Free rebooking – for journeys departing September 30, 2020.
  • Ethiopian – Free rebooking – travel with departure until September 30, 2020.

It depends on which insurance you have taken out or what they cover in case you want to cancel the trip. The conditions of the airline apply to change or cancel your international flight ticket and differ per airline. Ask your airline about this.

We always recommend that our travellers take travel and cancellation insurance. Make sure you are well informed about the policy conditions and what is and what is not reimbursed. If you have already booked a trip, we advise you to inquire with your insurance regarding the specific policy conditions.

Almost everyone in the world is affected in some way by the corona crisis. The virus has had a significant impact on the travel industry for months and international travel has come to a halt; mainly because of closed borders and the strict measures that apply in both Europe and Africa. For us and our travellers, the near future in terms of planned trips is uncertain and impossible to predict. The corona crisis is having serious consequences for many of our local partners in Africa, without reserves or government support. As most of you know, many small-scale entrepreneurs in Africa live “from hand to mouth”, that day’s earnings are used the same day for daily necessities. At Charlie’s Travels, we partner with the small-scale entrepreneur primarily, to support them, but also because they generally offer a unique and authentic product or experience. And that is exactly what we love so much! To support them, we donate € 0.10 per video viewed from our Charlie’s and Chill channel. Our angels Dominic and Marieke are also selling RAIFIKI t-shirts, the proceeds of which go to our local partners.

To find a balance in responsibilities to all the different parties involved, we have thought carefully about our best approach during these difficult times. The health and safety of our travellers, employees and partners are of course paramount. We are there for each other and help where possible. Do you have any questions or are you worried about your trip? We are here for you! Get in touch with your contact person, chat with one of our employees on the website or send an email to charlie@charlies-travels.com.

We are flexible and will first of all provide alternative solutions, such as moving the trip to a later time (with your departure date within 2 years). We hereby omit the usual booking fee per change and will also not pass on additional costs for these changes to the traveller. Postponing the trip is therefore completely free of charge because we guarantee that the agreed price will remain the same for 2021, there is a minimal risk when rescheduling.

Until the choice has been made to postpone or not, the agreements we have made when booking the trip apply. So be sure to transfer any outstanding balance payments, otherwise, we will be obliged to treat this as a cancellation and to charge costs.

If it is not possible to postpone the trip, the cancellation conditions below apply, based on our General Conditions. These apply to all our destinations and if the situation changes significantly, we reserve the right to change the conditions:

  • If cancelled 8 or more weeks before departure, the amount already paid will be reduced by USD 200 p.p. + the costs that we cannot get returned from partners. The remaining amount will be refunded in the form of a voucher *.
  • In case of cancellation between 8 and 4 weeks before departure, we guarantee a refund of 50% of the total travel sum in the form of a voucher *.
  • If cancelled within 4 weeks of departure we cannot guarantee a refund but will do everything in our power to minimize costs. If we receive any costs incurred from our partners, you will receive this amount in the form of a voucher *.

* This voucher is equal to the amount you can spend on your next trip with Charlie’s Travels and is valid for 1 year for a trip that takes place in the next 2 years.

The current situation is so exceptional that we have to deviate from the usual procedures. Many Dutch travel organizations now use this policy. A voucher, with the amount that you can spend on your next trip, can be used in the coming year for a trip within a period of 2 years. You can use the voucher for the trip as you had previously thought of, or you can make adjustments such as a different destination or a different interpretation. As long as it is within our capabilities, we will do our utmost to accommodate your specific travel needs, even if they have changed from the trip originally booked!

The trip must commence within 1 year of issue. The start date of the trip may fall outside the period of the year, up to a maximum of 2 years after the voucher has been issued. You may ask “what if you go bankrupt?” In that case, you are protected as we are affiliated with the GGTO guarantee fund; this is a compulsory insurance cover in the Netherlands for small tour operators and it insures you against the unlikely event that we go bankrupt. The Corona Voucher is also covered by GGTO.

Charlie’s Travel | Corona Vouchers

Recently, there has been a lot of debate in the press and European politics about travellers’ rights in Corona times. We have also relaxed our travel conditions and are taking part in the Corona voucher. This is in line with the guidelines of the ANVR and the European Commission.

These conditions have been used to help our travellers postpone the trip easily with very little to no extra cost. In this way, the special trips can still be done in the future, and it helps us as a small travel company to keep our heads above water in these months of crisis. Unfortunately, if a large portion of our trips are cancelled, this will endanger our continuity.

As a traveller, you basically have the right not to accept the voucher and request a refund. However, it is currently not possible for travel organizations (such as us) to do this within the 14-day period.

It is therefore important to take into account that, in the event of Charlie’s Travels bankruptcy, under European law and GGTO coverage, travellers are covered only when the trip has been moved or the voucher has been accepted, not when waiting for a refund. Paying money instead of vouchers is unfortunately not a realistic option, because costs have already been incurred for the trips to various destinations. Accepting the voucher is therefore in the interest of both the traveller and us. Our voucher meets the guidelines of the ANVR and the European Commission, we urge our travellers to accept it.

We will, therefore, continue to hold on to vouchers and hope that we can continue to organize fantastic trips to this special continent together with our travellers!

#postponedontcancel #nudromenstraksreizen

Book?

Yes, you can just book the holiday. We cannot look into the future of the situation around COVID-19, but Charlie Travels will keep a close eye on developments and we will not take any risks. We are in constant contact with local and international authorities. Should the situation change in your holiday destination with Charlie’s Travels, we will contact you personally. We then look at the best travel period and if necessary, the trip can be rebooked. Take a look at our specially developed “1.5-meter travel” for inspiration, and take advantage of our flexible conditions now! Planning for a trip in 2021? Don’t wait too long! Many trips have been moved to 2021 and availability may become limited. It is therefore advisable to start planning in time so that you still have a variety of location and activity choices. Together with the aforementioned flexible conditions, this is perhaps the best time to plan that unforgettable trip with us!

Corona in Africa. Our angels tell their story!

Do you have more questions for our travel consultants?

© Copyright - General Terms & Conditions - Sustainability Policy - Cookie Policy - Privacy Policy - Working at Charlie's Travels - Sitemap | Charlie's Travels: customized adventure tours in Africa
✔️Super flexibele voorwaarden - ✔️Verantwoord toerisme - ✔️100% verzekerd op reis
Open chat
1
Kan ik je helpen?
Hey hey!
Stuur ons een berichtje op WhatsApp en we helpen je zo snel mogelijk verder met je vragen of interesses!