Charlie’s Travels is a young travel agency focusing on off-the-beaten track trips, and letting travellers experience the real Africa. Recently the company is going through a strong growth (we grew from 2 people to twenty-five in twelve months’ time). Imaginably, these are very exciting times for the company. However, this fast growth also means many processes and departments are yet to be set up and improved. As such this gives ample opportunity for anyone for quick career growth, anyone who is ambitious, gets excited by start-ups, and wants to take ownership of his or her area of expertise!
New vacancy at Charlie’s Travels: Tour Operating Intern
About the role
We are looking for a young dynamic person with a passion for and interest in the travel industry combined with (preferably) a love for Africa. The person will be responsible of booking a trip from start to finish through securing accommodation, transport, logistics of gear, insurance, guides, activities and booking flights. You will report directly to the operations manager and will be responsible for >50 sold trips and ensuring that each trip runs smoothly. Also communication is an important element in the role: you will be responsible for communicating with clients during the trip and before the trip with suppliers to guarantee better rates, briefing guides, drivers and cooks before and during trips. Additionally, you will be working together with the Operations Manager on multiple projects professionalizing the company even further.
Book all accommodations, logistics, guides, food, insurance activities and flights of upcoming trips
Management of full trip once sold from start to completion
Briefing and training of our service providers
Liaising with clients and suppliers while on safari
Establish, develop and maintain positive business relationships with key partners
Expedite the resolution of customer problems and complaints to maximize satisfaction
Working closely with the sales team to ensure trips are correctly sold and booked to maximize customer satisfaction
Take the lead in improving our data analysis, use of databases and process management
Educational background in Tourism, travel or hospitality
Passion for Africa and travel
Excellent written and verbal communication
A team player who loves to collaborate with peers to improve processes while having fun along the way
Able and eager to work in a fast paced environment
Organised and able to make decisions quickly and effectively
Able to travel when necessary to meet with customers and/or suppliers
Takes responsibility, works independently
Strong with data analysis, excel and process-based thinking.
The garden is your office, the sun your light, meals from the chef
Unique opportunity to experience a real scale up!
Growth opportunities in line with the company’s’ growth
Frequent team trips to experience our own products (benefit of being a travel agency)
Entrepreneurial business environment with an international team
De perfecte reis is subjectief. Daarom begint iedere reis met een aanvraag waarin jij uitlegt hoe jouw perfecte Afrika-avontuur eruit ziet.
2. Skype met Charlie
Bij ons geen dertien in een dozijn standaard tripje: de perfecte reis is een co-creatie. Je kan het zo gek niet bedenken… Op een struisvogel van Nairobi naar Kaapstad, of met een kano de Nijl op peddelen? Try us!
3. Het voorstel
Je krijgt een op maat gemaakt reisprogramma opgestuurd met planning, budget, handige tips en materiaal dat je aan je medereizigers kan laten zien. Als het je niet zint gaan we weer terug naar de tekentafel.
4. Safari Njema!
Voor je het weet scheur je met een Maasai de savanne over en sta je oog in oog met een neushoorn!